Helicopter Shop / Regal Helicopters Ltd

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Delivery Information

Delivery

 

Delivery method will be determined by Regal Helicopters based on the value and size of the items ordered. Shipping methods used are listed below with estimated delivery times and other relevant information.

We endeavour to dispatch all orders received before 12 midday on the same day (Excluding weekends). Orders placed after 12 midday will leave the following day. 

 

United Kingdom: We use Royal Mail. We ask customers to wait 3-4 days before contacting us if not delivered. If you need a faster service (24 hour) please contact our sales team before placing your order online for further details.

 

Northern Ireland & Republic of Ireland: We use a 24 hour courier service. We ask customers to wait 2 days before contacting us if not delivered.

 

Outside UK & Ireland: In most cases for international deliveries we use a variety of courier companies or Royal Mail. Please allow up to 10 days for delivery.

 

Please note our office business hours are Monday to Friday 9am to 5pm, all order placed at the weekend will be processed and dispatched on a Monday.

 

Once your order has left our warehouse, the responsibility for them passes onto the carrier. However, we monitor our carrier’s performance, so that you are assured of the best service at the most competitive rate. Damages and shortages must be notified within 7 days.

 

We also recommend that when signing for parcels, customers sign for the parcel as unchecked or damaged (if damaged) so that in the unlikely event there is a problem we can resolve this quickly and effectively.

 

Special note:
Please inform us, when ordering, if there will be no one available at your address to sign for goods when they arrive, as our courier will not deliver without a signature. If you miss the courier, a delivery card should be left for you to arrange a time and date for delivery. Your cooperation in this would be much appreciated.

 

Regal Helicopters Customer Service:
10 Evelyn Road

Hockley

Essex

SS5 4BY

 

Tel : 01702 410041

Email : sales@regalhelicopters.co.uk

 

Method of Payment
Payment for goods ordered should be made by debit/credit card.